Finding hidden gems in Liberty’s shopping feed

Analysis uncovered that almost half of the items in Liberty’s shopping feed had received zero impressions over a 90 day period, creating a large reliance on a small set of products for revenue generation. Resolving the feed diversification issue was a key opportunity in overcoming the profitable growth challenge.

Journey Further developed a bespoke solution to combat the above challenge. By applying custom rules in the shopping feed to categorise “invisible products”. New campaigns were then created to target these invisible products, with the set-up designed to give full flexibility to serve and gather data before allowing Google’s algorithms to re-take control. Budget caps were held at a conservative level and optimised frequently to ensure included items were generating an acceptable return whilst learning.

Once the invisible products had then reached an adequate volume threshold, they were automatically transitioned back into the appropriate BAU campaign(s), optimised towards a margin dictated ROAS target.

All of the above is strong evidence to show that these products could and should have been serving without intervention, but weren’t due to the lack of historical data and subsequent hesitance / refusal from smart bidding. Therefore if we hadn’t intervened, there would have been an enormous scale opportunity missed.

We’d strongly advise all retailers to check out how many products in their shopping feed are “invisible” and take action!