Let’s Talk with Dr. Therese Huston
World-leading expert on communication, Dr. Therese Huston, discovered that the key to being listened to is to listen. In her book Let’s Talk, Huston shows how to take that discovery and turn it into effective and confident feedback. Starting with the best approaches to the evaluation process, Huston explains the importance of siding with the other person, stating your good intentions and working out what kind of critique your employees want most.
We chatted with Dr. Therese Huston about Let’s Talk. In our conversation, we covered how to deliver effective feedback with confidence without offending or demotivating, and how unconscious bias can affect the quality of feedback. Watch the interview: